IT

Incident Manager

Sofia, BGR
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At DEGIRO we’re looking for a Incident Manager to join our team.

Description

In 2013, DEGIRO launched its online brokerage services in The Netherlands. Since then, DEGIRO has expanded across 18 European countries enabling retail investors to benefit from a highly competitive commission structure. As a result, DEGIRO has quickly become one of the largest brokers in Europe.
We provide an award-winning online platform for all types of investors and offer our customers the opportunity to invest globally at unprecedented low rates.

Our success is our strong community of top professionals: we have grown from 40 energetic early birds to over 340 highly devoted specialists in just a few years! We proudly occupy landmark buildings in Amsterdam and Sofia.

Your career at DEGIRO starts with an in-house training program where we cover all facets of our business processes. After this program, you gradually take on more responsibilities. Throughout the first year, you will learn about the financial markets, including exchanges, regulations and tax, as well as compliance, our unique platform and services.

We are currently looking to expand our experienced and international team with another skilled and motivated member. As an Incident Manager you will manage the day-to-day operations of a team of IT Level 1 support agents, coaching team members in understanding how to address various types of IT incidents in compliance with DEGIRO policy and process. Based on ITIL best practices, you’ll take the lead in establishing the procedures and tooling for delivery and performance measurement of a quality incident management process, and then work with your team and stakeholders to ensure that these are adopted and adhered to.

You will be responsible for monitoring, analyzing and reporting trends in incidents, issues and risks and compliance with DEGIRO policy and process, cataloguing and prioritizing remedial work in conjunction with senior management to ensure a reduction in future incidents. Alongside this you will also be responsible for providing Command and Control during major and significant incidents, bringing together support teams to ensure speedy resolution.

Responsibilities

Requirements

Personal skills

What we offer

Contact

If you are interested please send your resume and motivation letter via the link.

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