Information on data processing and data protection

We welcome you to our website and appreciate your interest in our company. We take the protection of your personal data seriously and want you to feel safe and comfortable when visiting our website. Please note that we cannot guarantee the privacy practices of other providers whose websites you may access via links on our website.

This page is intended to provide you with comprehensive information about the processing of your data when you visit this website and your rights under applicable data protection law.

 

Who is responsible for processing my data and who can I contact if I have questions regarding data protection?

The Controller within the meaning of the EU General Data Protection Regulation is:

flatexDEGIRO AG
Omniturm, Große Gallusstraße 16-18
60312 Frankfurt am Main

Phone: +49 (0) 69 450001 0
E-Mail: kundeninfo@flatexdegiro.com 
Internet: www.flatexdegiro.com

Our Data Protection Officer can be contacted at:

flatexDEGIRO AG
Data Protection Officer
Omniturm, Große Gallusstraße 16-1860312
Frankfurt am Main

Phone: +49 (0) 69 450001 0
E-Mail: privacy@flatexdegiro.com

 

Where do we receive your data from?

We receive most of the personal data we process from you directly, for example when you

  • visit our website,
  • sign up for the investor newsletter.

What personal data do we collect from you?

Personal data is any information that relates to you or that we can associate with you. This includes your name, address, date of birth, and IP address, among others. By “processing,” we mean the collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

The personal data we collect includes, among others:

  • Identification and contact details, such as first name, last name, and email address.
  • Data regarding your online behavior and preferences, e.g., IP addresses, unique identifiers for mobile devices, data regarding your visits to our websites, and the devices you used to visit our website.

For what purposes do we process your data and on what legal basis?

We process your personal data in accordance with applicable data protection laws and other relevant legislation:

  • Provision of the website and integrated services:

    We process your personal data in connection with the provision of the website and the integrated functions in order to ensure their technical functionality and to offer you the best possible user experience.

    The processing of your personal data for this purpose is based on a balancing of interests (Art. 6 para. 1 lit. f GDPR). Our legitimate interest lies in providing the website and the integrated functionalities, as well as ensuring their technical functionality and the best possible user experience.

  • Marketing and communication: 
    In the context of marketing, we process your data on the basis of your consent (Art. 6 para. 1 lit. a GDPR).We may send you newsletters informing you, e.g., about the latest developments in our company. If you do not wish to receive these services, you can, of course, object or withdraw your consent.

If your data is processed for purposes that are not listed above, we will ask for your explicit consent prior to processing. You can refuse or withdraw your consent at any time. The lawfulness of processing of your data up to the point of withdrawal of consent remains unaffected.

 

Who will receive my data?

Within flatexDEGIRO AG, all persons who need to access your data in order to fulfill the aforementioned purposes will have access to it.

In addition, external parties in the form of service providers and processors we use (e.g., in the area of IT services and marketing) may also be recipients of your data. You can request an overview and more detailed information about the service providers and processors we use.

 

Will data be transferred to a third country or an international organization?

We also use service providers and processors whose headquarters are not located in the European Union or the European Economic Area for the operation of the website and the implementation of marketing measures. In this case, except in cases permitted by law, we ensure prior to the transfer that the recipient either has an adequate level of data protection or that appropriate safeguards are in place. You can request an overview of the recipients in third countries and a copy of the appropriate or adequate safeguards.

Furthermore, data will only be transferred to locations in countries outside the European Union if you have consented to this.

 

How long do we store your data?

We process and store your data as long as it is necessary for the purposes stated, in particular for providing the services you have requested or making the functionalities available. Once the processing of your data is no longer required for the purposes stated, it is deleted on a regular basis.

 

What are my rights regarding data protection?

As a data subject, you have the following rights when it comes to the processing of your data:

  • Right of access: You have the right to obtain information about your personal data we process.
  • Right to rectification: You may request the rectification of inaccurate data concerning you and the completion of incomplete data.
  • Right to erasure: For certain reasons, you may request the immediate erasure of your personal data.
  • Right to restriction of processing: For certain reasons, you have the right to request that the processing of your personal data be restricted.
  • Right to data portability: If you have provided us with data on the basis of a contract or consent, you may request that you receive the data you have provided in a structured, commonly used, and machine-readable format or that we transfer it to another controller.
  • Right to object to the processing of data for direct marketing purposes: If we use your data for direct marketing or advertising activities, you can object to the processing without giving a reason; this also includes profiling insofar as it relates to such direct marketing. If you object to the processing for direct marketing purposes, we will no longer process your personal data for these purposes.

    The objection can be made informally and should be addressed to:

    flatexDEGIRO AG
    Omniturm, Große Gallusstraße 16-18
    60312 Frankfurt am Main
    Fax: +49 (0) 69 5450001 0
    E-Mail: kundeninfo@flatexdegiro.com

    Right to object in individual cases

    You have the right to object at any time, on grounds relating to your particular situation, to the processing of your personal data based on a balancing of interests (Art. 6 para. 1 lit. f GDPR).


    If you object, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or the processing serves to establish, exercise, or defend legal claims.

  • Right to lodge a complaint with the supervisory authority: In addition, you have the right to lodge a complaint with the data protection supervisory authority if you believe that the processing of your personal data is unlawful. The supervisory authority responsible for flatexDEGIRO AG is:


    Der Hessische Beauftragte für Datenschutz und Informationsfreiheit
    Gustav-Stresemann-Ring 1,
    65189 Wiesbaden.

Am I obligated to provide data?

You are not obliged to provide us with personal data. However, if you wish to use services or functionalities that require personalization and/or the collection and processing of contact details and other personal data, your data is required. If you do not provide us with this data, we will not be able to provide the service or functionality.

 

Does automated decision-making and profiling take place?

In general, we do not use fully automated decision-making, including profiling, in accordance with Article 22  GDPR. If we do use these procedures, we will inform you separately, provided that this is required by law.

 

Cookie Policy

We use cookies to provide you with the best possible experience on our website and to continuously improve it. We may also use them to show you usage-based content and advertising. To do so, we work with selected partners. These partners also show you advertisements on other websites. In addition, we use the data collected on the website internally within our group so that we can improve our own offerings and show you customized advertising. You can withdraw your voluntary consent at any time.

Cookies are small text files used by websites to make the user experience more efficient. By law, we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies, we need your consent. This site uses different types of cookies. Some cookies are placed by third parties that appear on our pages.

You can change or withdraw your consent at any time.

Please provide your consent ID and the date when contacting us regarding your consent.