Information on data processing and data protection
Thank you for visiting our website and for your interest in our company. We take the protection of your personal data seriously and want you to feel safe and comfortable when visiting our website. Please note that we cannot guarantee for other providers whose websites you may reach via links on our websites.
This page is intended to inform you as comprehensively as possible about the processing of your data when visiting this website and your rights under data protection law.
Note: The information for the case that you open an account and, if applicable, a securities account with us or apply for one is not listed here, you will receive it separately when you open an account.
Who is responsible for processing my data and who is my contact person?
The person responsible within the meaning of the EU data protection basic regulation is
Rotfeder-Ring 7, 60327 Frankfurt am Main
+49 (0) 69 45000 10
Our company data protection officer can be reached at
Data protection officer
Rotfeder-Ring 7, 60327 Frankfurt am Main, Germany
+49 (0) 69 45000 10
Anonymous use of the website
Anonymous use of the website As a rule, you can visit our websites without us requiring any personal data from you. We only learn the name of your internet service provider and a so-called IP address assigned by him, the website from which you visit us and the websites you visit on our site. The IP address is considered a personal date. This address is only stored by us to maintain the functionality of our online services. After the IP address is made anonymous, this information is also evaluated for statistical purposes. It is not possible to assign the results of this evaluation to individual visitors. Personal data is only collected if you provide us with this information on your own initiative, for example in the context of the assignment or use of a registration, a survey or for the execution of a contract. In these cases, the information is transmitted in encrypted form to prevent misuse of the data by third parties.
Where do we get your data from?
We receive the majority of the personal data we process from you when you use a function that requires you to enter personal data, for example when
- register for a newsletter
- advertise another customer as a customer
- register for an event (e.g. roadshow, webinar)
- fill out the contact form
- register for a demo account
Is data transferred to a third country or international organization?
Data will be transferred to entities outside the European Union (so-called third countries) if you have given us your consent or an explicit order.
How long do we store your data?
We process and store your data for as long as it is necessary for the above-mentioned purposes, in particular for the provision of the services or functions you have requested and to fulfil our contractual and legal obligations. If the data is no longer required for the above-mentioned purposes, it will be regularly deleted, unless further storage and, if necessary, processing is necessary to fulfill legal retention obligations.
What are my rights with regard to data protection?
Every data subject has the right of access (Article 15 DSGVO), rectification (Article 16 DSGVO), deletion (Article 17 DSGVO), restriction of processing (Article 18 DSGVO), objection (Article 21 DSGVO) and data transferability (Article 20 DSGVO). In the case of the right of information and the right of deletion, the restrictions according to §§ 34 and 35 BDSG apply. In addition, there is a right of appeal to a competent data protection supervisory authority (Article 77 DSGVO in conjunction with Article 19 BDSG).
The data protection supervisory authority responsible for us is
The Hessian Commissioner for Data Protection and Freedom of Information
PO Box 3163, 65021 Wiesbaden
Phone: +49 (0) 611 1408 0
Fax: +49 (0) 611 1408 900/901
e-Mail-adress via: datenschutz.hessen.de/über-uns/kontakt
You can revoke your consent to the processing of personal data at any time. This also applies to the revocation of any declarations of consent you may have given us prior to the application of the Basic Data Protection Regulation, i.e. before 25 May 2018.
Please note that a revocation is only effective for the future, processing carried out before the revocation is not affected.
Am I obliged to provide data?
Wenn Sie Leistungen in Anspruch nehmen oder Funktionen nutzen wollen, die eine Personalisierung und/oder Kontaktdaten erfordern, benötigen wir Daten von Ihnen. Falls Sie uns diese nicht zur Verfügung stellen, wird es uns nicht möglich sein, die Leistung oder Funktion zur Verfügung zu stellen.
To what extent is there automated decision making?
As a matter of principle, we do not use fully automated automatic decision making in accordance with Article 22 DSGVO. Should we use these procedures for individual products or services, we will inform you of this separately, if this is required by law.
Does “profiling” take place
We process some of your data automatically with the aim of evaluating certain personal aspects (profiling). We use profiling for example in the following cases.
We use evaluation tools to provide you with targeted information and advice on products and services. These enable communication and advertising tailored to your needs, including market and opinion research.
Information about your right of objection according to article 21 of the EU data protection basic regulation (DSGVO)
Right of objection
You have the right to object at any time, for reasons arising from your particular situation, to the processing of personal data relating to you that is carried out on the basis of Article 6 paragraph 1 letter e) GDPR (data processing in the public interest) and Article 6 paragraph 1 letter f) GDRP (data processing based on a balancing of interests); this also applies to profiling based on this provision within the meaning of Article 4 No. 4 GDPR.
If you lodge an objection, we will no longer process your personal data unless we can demonstrate compelling reasons for processing which are worthy of protection and which outweigh your interests, rights and freedoms, or unless the processing serves to assert, exercise or defend legal claims.
Right to object to the processing of data for the purposes of direct marketing
We may also process your personal data for the purposes of direct marketing. You have the right to object at any time to the processing of personal data concerning you for the purposes of such direct marketing, including for profiling purposes, insofar as it relates to such direct marketing.
If you object to processing for the purposes of direct marketing, we will no longer process your personal data for those purposes. The objection can be made without formality and should be addressed if possible to:
60327 Frankfurt am Main
Fax +49 (0) 69 45000 10