Frequently Asked Questions

• How do I open an account/portfolio?
  You can open an account/portfolio through our contractual partners and can complete your account opening documents online there. Then simply print out, sign and send to the indicated address via the PostIdent process at no charge. You can have the PostIdent process completed at any branch of the German Federal Post Office [Deutsche Post]. Here your proof of identity will be verified by producing your ID card, which every bank is obligated to do by law for all account applicants.

• Why are cash accounts and portfolios only available together?
  In your portfolio, the relevant securities are held for safekeeping. In order to participate in trading or other services, a corresponding cash account will be maintained on your behalf, with which all purchases or sales are cleared and in which your balance is kept.

• What is the online archive for?
  On the online archive made available to you, you can view all letters, account statements and documents (statements etc.) related to your account and portfolio. As a matter of principle, we make all documents available to you in electronic form. Thus you will not incur any postage costs and can conveniently view and manage all documents online at any time.

• How do I transfer my account/portfolio to flatexDEGIRO Bank AG?
  You can download the corresponding forms directly from one of our distribution partners and return it completed to the address stated there.

• How do I transfer euros to my (cash) account?
  You can deposit money in your cash account by regular transfer.

Receiver: Your Name
Account number: Your (cash) account number
Bank sort code: 101 308 00
Bank: flatexDEGIRO Bank AG Frankfurt am Main

• How do I transfer euros from abroad to my (cash) account?
  Please provide the following details:
  Receiving BANK: flatexDEGIRO Bank AG, Frankfurt am Main
  Account holder: Your Name
  IBAN: Your flatexDEGIRO Bank AG account number
  BIC / S.W.I.F.T.-Code: BIWBDE33XXX
  Purpose: Your Name and account number
  Correspondent: MARKDEF1100

• Can I transfer money from my account?
  In general, cash accounts are not intended to be payment transaction accounts, but are rather meant for processing your securities transactions. However, you can transfer any existing balance online to the “reference account” you indicated when opening your account with us. The reference account can be, for example, your current account with your local bank.

• What is the bank sort code?
  The bank sort code of your cash account managed by flatexDEGIRO Bank AG is: 101 308 00

• How do I transfer foreign currency to my euro (cash) account or currency account?
  If you intend to transfer foreign currency to your euro (cash) account or if you have opened a currency account through one of our contractual partners (foreign currencies, excl. euro), then you can carry out a transfer to your account using the following details:
  Receiver: Your Name
  IBAN: Your flatexDEGIRO Bank AG account number
  S.W.I.F.T.-Code: BIWBDE33XXX
  Purpose: Your Name and account number

• What is the IBAN and how do I find out this number?
  IBAN was developed to improve and standardize payment transactions and uniquely identifies an account for all customers and banks who participate in this process, nationally and internationally.
  If you want to know your own IBAN or that of a payee (e.g. because you want to transfer money abroad or receive money from abroad), you can use the following link to find out more: https://www.iban-rechner.de/
  The IBAN is also always indicated on your account statements.
  Should the payee not have an IBAN number, the BIC / S.W.I.F.T.-Code can also be used as an alternative, combined with the account number (see “what is the BIC / S.W.I.F.T.-Code for?“).

• What is the BIC / S.W.I.F.T.-Code for?
  The so-called BIC or S.W.I.F.T.-Code can be used to transfer money domestically or internationally if, for example, the payee does not have clearly-identifiable IBAN number (see “What is the IBAN and how do I find out this number?”). In doing so, the BIC / S.W.I.F.T.-Code and the account number of the payee must always be stated. You can find your own BIC / S.W.I.F.T.-Code on your account statements.

• How do I deal with the reporting obligation as stipulated by the German foreign trade regulations (AWV)?
  Due to changes in the Außenwirtschaftsgesetz (Foreign Trade and Payment Act - AWG) and the Außenwirtschaftsverordnung (Foreign Trade and Payments Regulation – AWV), which go into effect September 1, 2013, there will be ammendments to the reporting process to the Deutsche Bundesbank.

A) Who has a reporting obligation and what must be reported?
Pursuant to Section 11 of the Außenwirtschaftsgesetz (Foreign Trade and Payment Act - AWG) in conjunction with Section 63 et seq. of the Außenwirtschaftsverordnung (Foreign Trade and Payments Regulation – AWV), residents - natural and legal persons ordinarily resident, or based in the Federal Republic of Germany - must disclose payments of over 12,500 EUR or the equivalent countervalue which they receive from non-residents - natural and legal persons ordinarily resident, or based in foreign economic territory - or for residents on behalf of non-residents (incoming payments) or make to non-residents or to residents on behalf of non-residents (outgoing payments). Direct debits must be reported as well.

B) Which cross-border transactions are not subject to reporting obligations?

• Payments of not more than 12,500 EUR or the equivalent countervalue
• Import/Export payments
• Payments and repayments of loans, the term of which originally agreed is no more than 12 months

C) Which forms are to be used?
As of November 4th, 2013, the statistical report of Annex Z1 to the Foreign Trade and Payments Regulation entitled "Payment order for external transactions" can no longer be submitted. In the future, reporting agents or a service provider commissioned by them in disclosed agency must electronically submit reports on outgoing payments directly to the Bundesbank using Annex Z4 to the Foreign Trade and Payments Regulation.

D) How can I submit the forms?
When the amended Foreign Trade and Payments Regulation goes into effect September 1, 2013, all external reports from enterprises, banks, public authorities and individuals are, as a general rule, to be electronically submitted directly to the Bundesbank. As a general rule, reports in paper form will therefore no longer be accepted.
Electronic reports can be submitted to the Bundesbank using a standardised procedure via the General statistics reporting portal (AMS). As of the reporting month July 2013, this portal will allow reports to be created and submitted in line with the new system.

E) Where can I find further information?
Further information is available from the Deutsche Bundesbank on their internet homepage in the form of frequently asked questions and notices as well as changes to the Foreign Trade and Payments Regulation (Außenwirtschaftsverordnung) dated September 2013.

• What are the fees/prices?
  The currently applicable schedules of prices can be viewed online on your distribution partner’s website.

• Is there a possibility of getting a collateral loan?
  Yes, if the customer has the corresponding values in his/her flatexDEGIRO Bank AG portfolio, it is possible to obtain a collateral loan based on the collateral value of the securities at any one time. You can arrange for the application of a collateral loan via our respective distribution partners.
  A prerequisite is, of course, an existing account-/portfolio-relationship via one of our partners with corresponding existing values in the portfolio.

• My account/portfolio has been blocked; what do I have to do?
  In this case, please contact your distribution partner by phone.

• Who do I contact should I have any questions?
  Should you have any questions concerning your accounts/portfolios, please contact your distribution partner in charge by email or phone.

• Is my money safe (deposit insurance)?
  The Bank underlies the statutory Deposit Guarantee Scheme of the Entschädigungseinrichtung deutscher Banken GmbH (EdB). For further information please refer to chapter I, sec. 22 of the General Terms and Conditions of Business, the „Depositor Information Sheet“ and the internet at https://www.edb-banken.de.

• What distinguishes flatexDEGIRO Bank AG from other banks?
  flatexDEGIRO Bank AG is a high-tech and innovative full-service bank. We offer our customers and distribution partners banking services and know-how. Our distribution partners can make use of the range of services provided by a full-service bank, without needing their own banking licence. This creates synergy effects on both sides for your benefit.

• Is trading in Pink Sheets possible?
  Since 01.10.2017, trading with so-called Pink Sheets is no longer offered by flatexDEGIRO Bank AG for customers serviced by brokerport. An overview of the affected securities can be found here: https://banking.flatexdegiro.com/fileadmin/fintech_relaunch/Public/pdf/PinkSheet/UBS_Pink_Sheets_122017.pdf