acc. to sect 5 German Teleservices Act [TMG]
flatexDEGIRO Bank AG
Omniturm, Große Gallusstraße 16-18,
60312 Frankfurt/Main, Germany
Telefon: +49 (0) 69 5060419 10
Fax: +49 (0) 69 5060419 19
Legal representatives of the bank
Frank Niehage (Chairman)
Dr. Benon Janos
Dr. Matthias Heinrich
Martin Korbmacher (Chairman)
Aygül Özkan (Deputy Chairwoman)
Main objective of the bank:
The objective of the company is to operate banking business of all types and of related commercial activities.
The German Federal Financial Supervisory Authority [Bundesanstalt für Finanzdienstleistungsaufsicht]
Graurheindorfer Straße 108
Telefon: +49 (0) 228 - 4108 0
Fax: +49 (0) 228 - 4108 1550
Hauptverwaltung in Hessen
Laufende Aufsicht 1
60329 Frankfurt am Main
Telefon: +49 (0) 69 - 2388 0
Fax: +49 (0) 69 - 2388 1111
Entry of Registered Office in the Commercial Register:
Frankfurt District Court Commercial Register
Registernummer: HRB 105687
Ust-IdNr.: DE 246786363
The prevailing language for this contractual agreement and for communications with customers throughout the duration of this contractual agreement is German.
Applicable law/Place of Jurisdiction:
Pursuant to Article 7 paragraph 1 of the “General Terms and Conditions” this contractual agreement and the business relationship between the Bank and its customers is governed by German law.
Applicable law and legal jurisdiction for domestic and international commercial and public sector customers are governed by Article 7 Par. 2 and 3 of the General Terms and Conditions [AGB].
Extrajudicial dispute resolution:
For the settlement of disputes with the Bank the following possibilities exist
(1) Arbitration Board of the Deutsche Bundesbank (German Central Bank)
The arbitration board of the Deutsche Bundesbank is responsible for complaints from customers related to payment transactions, such as transfers, direct debits and card payments, as well as consumer loans. Complaints about payment services and electronic money may be submitted by private and business customers. Complaints about distance contracts of financial services and consumer loans, however, can only be submitted by consumers. Distance contracts for insurances do not fall into the remit of the arbitration board. The appeal must be submitted in writing to the Schlichtungsstelle der Deutschen Bundesbank, Postfach 11 12 36, 60047 Frankfurt am Main (arbitration board of the German Central Bank, mailbox 11 12 36, 60047 Frankfurt am Main).
(2) Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin, Federal Financial Supervisory Authority)
Furthermore, there is always the option for customers to contact the Federal Financial Supervisory Authority under the following contact information.
- Send your documents via post to
Bundesanstalt für Finanzdienstleistungsaufsicht
Graurheindorfer Straße 108
- Send your Documents via Fax to 0228 41 08 15 50
- Use the form on the internet on www.bafin.de
- Send your documents via E-Mail to firstname.lastname@example.org
Deposit Guarantee Scheme:
The Bank underlies the statutory Deposit Guarantee Scheme of the Entschädigungseinrichtung deutscher Banken GmbH (EdB). For further information please refer to chapter I, sec. 22 of the General Terms and Conditions of Business, the „Depositor Information Sheet“ and the internet at https://www.edb-banken.de.
Bank account details:
Bank sort code: 101 308 00
BIC (SWIFT) code: BIWBDE33XXX
Monday to Friday: 8:00 a.m. to 6:00 p.m. (Except for national holidays and bank holidays)
Just in case:
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